Is Slack Replacing Chatter? What is Salesforce’s Roadmap & Strategy?

Is Slack Replacing Chatter? What is Salesforce's Roadmap & Strategy?

#1MinuteTip In the session “True to the Core” during TrailblazerDX 2022 one of the questions from the community was “What is the roadmap and strategy for Slack Vs. Chatter”? And here are some of the key takeaways from the response given by Salesforce’s Leadership Team.

  • Salesforce is going to support both, at least for the time being.
  • Somethings worked well in Slack – like groups and channels.
  • Somethings worked well in Chatter – like object-based communications (i.e. Chatter feeds sitting directly on objects). Currently, there isn’t any direct translation of this in Slack.
  • The future is Slack.
  • Salesforce currently hasn’t figured out how the object-based communication will look like in Slack and is asking its customers to help them figure it out.

So, in short, the future is Slack and Salesforce is going to support both till it figures out how to move object-based communications to Slack. Here is the URL to play the session on-demand on Salesforce+. Please jump to 33:03 minutes on the timeline for this question.

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