#1MinuteTip #SalesforceSpring21 when support agents and supervisors listen to customer call recordings, they can comment directly on the recording instead of taking copious notes.
![Comment & Collaborate on Call Recordings Directly](https://amazon.asagarwal.com/images/2021_02_10_salesforce_notes_on_call_recording.png)
References & Useful URLs
- Salesforce Spring ’21 Release Note Article – Collaborate on Call Recordings to Improve Customer Service