Here is the release overview presentation with screenshots highlighting the important features and functionalities introduced in Salesforce Spring 18 Release. This release includes new features and functionalities like Salesforce Surveys, Custom Themes, Duplicate Jobs, GDPR Compliance Features and more.
The Computer Telephony Integration (CTI) simply means connecting the telephone systems and computers. Typically, it comprises of a software installed on the desktop (softphone) that is used for interacting with customers or prospects and a server-based component that is used for automatic call routing.
However, in order to improve the efficiency of users, it is necessary to use it in conjunction with a CRM system so that system can match incoming phone calls with the correct customer and conversations can be more relevant.
A Step by Step Guide on Providing Social Customer Service through Salesforce
If you are not already aware, this may be a pleasant surprise for you. It is simple to configure, easy to use and useful to serve customers better on the channel of their choice. Your subscription to Salesforce allows you to connect to two Social Media accounts (e.g. Facebook, Twitter) for FREE and create cases from the posts. To explain it in simple words, if your organization has a social media account (like Facebook, Twitter) and is interacting with customers on these channels, More
Here is another interesting step-by-step DIY (do-it-yourself) guide for you – how to send & receive SMS from / in Salesforce (one way / two way). And you’ll be surprised how easy this is. But first things first. Currently (as of this writing) Salesforce does not provide any native capability to allow you to send SMSes, which means that you will need to use a third party SMS Gateway. You can either select one of the 3rd party products available on AppExchange (which will provide you a more seamless integration with Salesforce) or any other SMS Gateway that allows API calls. In this guide, I will be using Twilio to demonstrate the end-to-end functionality. The steps that we are going to be following are as follows More
If you need to synchronize data between Salesforce & Heroku, look no further than using Heroku Connect. Heroku Connect is “point & click” configuration and requires no coding. Follow this step-by-step guide and in less than 45 minutes you will have your own Heroku Instance, a Postgres database on Heroku and data synchronization between Salesforce & Heroku. But before we get into the nitty-gritty of the same, here are a few things that you need to be aware of. More