Community Cloud certification is intended for professionals who have experience in implementing Salesforce Community Cloud in a customer-facing role. The exam includes testing your general concepts on implementation strategies, sharing, and security. Then it moves on to more specific Community Cloud aspects such as Community Setup, Experience Builder, Community Management, CMS Connect, and finally Lightning Templates and Lightning Bolt.
Display Right Recommendations at the Right Time to Your Users in Salesforce
Einstein Next Best Action (NBA) is yet another cool feature introduced by Salesforce for business automation. And like other tools, this can also be configured using clicks and not code. As it’s name suggests, it enables you to display right recommendations and actions to your agents at right time. It can also be used in communities to display recommendations to your customers. You can integrate data from Salesforce and non-Salesforce sources to get better insights and recommendations. More
Advanced Administrator is the second credential in the role of Admin after the Administrator. It is intended for seasoned Salesforce Administrators who have in-depth knowledge of the platform and have mastered the skills to customize the application at a higher level. This exam tests your knowledge on advanced topics such as Event Monitoring, Salesforce Content, Data Archiving Tools, Change Management, Complex Charting, Dashboard Filters etc. You are also tested on advanced Service Cloud features such as Live Agent, Omni-Channel, Entitlement & Entitlement Processes. The exam includes scenario based questions where you would need to decide the appropriate Process Automation tool. Hence you need to know the capabilities of all declarative tools of Salesforce, plus an overview of Apex would be the icing on the cake. But don’t get overwhelmed by the scope of exam already because we have got your back!More
How to Build, Send & Analyze Surveys in Salesforce in less than 30 Minutes
“Feedback is the breakfast of champions.” – Ken Blanchard
And what will be a better way to collect feedback than sending Surveys. Salesforce Surveys was introduced in Spring 18 release. Using the Survey Builder point and click tool, you can create beautiful forms declaratively in no time. Then send them to your colleagues and customers to get their feedback. Upon its inception, it was included only in the orgs that had Health Cloud or Financial Services Cloud. If any customers didn’t have either of that, they could still create their first survey for free but had to purchase licenses for creating more surveys. But not anymoreMore
There are quite a few Monitoring & Auditing tools in Salesforce to help you keep your Salesforce org healthy, secure, operational & efficient. With these tools, Admins and developers can monitor the configuration and usage and troubleshoot errors. Also they can report & block unusual user activity and/or set up notifications.
If you’ve ever watched a movie with a superhero, they usually manage to pull out the best gadgets at the right time.