(This guide was first published in June 2019. It was last updated in January 2020 based on the Salesforce Exam Guide as of Winter ’20 Release)

Service Cloud Consultant certification is intended for professionals who have experience in implementing Salesforce Service Cloud. The exam includes testing your concepts on industry knowledge & implementation strategies in general and then moving on to specific service cloud functionalities in Salesforce like case management, knowledge management, analytics, integration & console.

This study guide gives you a comprehensive list of resources to these industry related topics and Service Cloud features to help you prepare for the exam. It includes links to Trailhead modules, help articles, implementation guides, videos, PDFs and Blogs. Rather than spending tons of time and effort in sifting through the information on the Internet, follow the resources listed in the guide and you should be more than prepared to take the exam.

The exam guide (available at URL https://trailhead.salesforce.com/help?article=Salesforce-Certified-Service-Cloud-Consultant-Exam-Guide) is divided into different topics and sections. To make things easier, this guide has also been organized in the same manner. It will help you prepare each topic step by step.

(Note: The following preview is through Slideshare, which does not allow the links to be clickable on the first 3 pages. You can either download the PDF copy of this guide or try out the links from 4th page onwards.)

To download a PDF copy of the presentation above

check to receive weekly updates on more of such awesome guides

(You'll never be spammed on my watch. And that's a promise)


Please do not forget to share your success, comments, and feedback. If you find other links that are useful and have not been mentioned in this guide, mention it below and we’ll update the same. If you think something wasn’t useful, mention that too and we’ll reconsider. Finally, once you get the certification, do let us know so that we can celebrate with you.

(If you find this study guide helpful, we now have study guide for five Salesforce certification exams – Admin, Advanced Admin, App Builder, Sales Cloud & Service Cloud. Please navigate to URL https://www.asagarwal.com/how-to-guides-on-salesforce/ to access these guides)