Learning Map

Salesforce Feedback Management Learning Map

#1MinuteTip There is now a learning map on Salesforce Feedback Management. This covers:

  • Discover: Learn how direct feedback helps deliver personalized experiences that improve customer expectations.
  • Get Your License: Compare licenses and identify the capabilities that you can implement in your survey.
  • Personalize: Design different types of surveys and distribute them in a way that best suits your customers’ needs.
  • Feedback Journey: Create a customer journey and map survey invitations in each stage to collect feedback and track the NPS and CSAT scores.
  • Measure Feedback: Access key metrics from across surveys and deep dive into specific areas to improve the customer experience.

Learn all about Salesforce Feedback Management at https://feedbackmanagementlearningmap.herokuapp.com/

Salesforce Field Service Lightning Learning Map

For links to more learning maps, search with keyword “Learning Map” in the right sidebar

Salesforce Field Service Lightning Learning Map

#1MinuteTip Get Field Service set up and discover new possibilities with curated resources from Salesforce experts. This new learning map is for admins setting up Field Service, or anyone who wants to learn more and do more with Field Service. This includes:

  1. Discover – Get to know Field Service, and learn how it can help your business.
  2. Build – Make a thoughtful plan, switch on Field Service, and set everyone up for success.
  3. Customize – Personalize the way Field Service works with custom options and time-saving automation.
  4. Optimize – Use the Field Service optimization tool to build the most efficient schedules for your team.
  5. Monitor – Keep up with your Field Service assets, and get everything running smoothly.

Learn all about Salesforce Field Service Lightning at https://sfslearningmap.herokuapp.com/

Salesforce Field Service Lightning Learning Map

For links to more learning maps, search with keyword “Learning Map” in the right sidebar

Heroku Enterprise Learning Map

#1MinuteTip  Learn Heroku Enterprise with this brand-new and easy to follow Developer Learning Journey. This includes

  1. Discover the developer experience as you deploy apps on Heroku with continuous delivery and integration.
  2. Extend your app with Heroku’s suite of data products and learn how to work with them.
  3. Configure and prepare your app for users.
  4. Collaborate with others and learn how to manage and maintain your apps and spaces.
  5. Learn how to monitor and troubleshoot your Heroku apps.

Learn all about Heroku Enterprise at https://heroku-journeys.herokuapp.com/

Heroku Enterprise Learning Map

For links to more learning maps, search with keyword “Learning Map” in the right sidebar

Salesforce Connect Learning Map

#1MinuteTip  Get a 360-degree view of your customer data within Salesforce using Salesforce Connect and experience seamless integration of data across system boundaries. Connect to any database and give users of Salesforce applications seamless access to handle the data stored in external data sources. Integrate with external systems to build a single view of customer data and give that data native platform ability inside Salesforce.

Learn all about Salesforce Connect through this learning map – https://salesforceconnect-learningmap.herokuapp.com/

Salesforce Connect Learning Map

For links to more learning maps, search with keyword “Learning Map” in the right sidebar

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