Service Cloud Consultant certification is intended for professionals who have experience in implementing Salesforce Service Cloud. The exam includes testing your concepts on industry knowledge & implementation strategies in general and then moving on to specific service cloud functionalities in Salesforce like case management, knowledge management, analytics, integration & console.
The Salesforce Platform App Builder credential is designed for those who can demonstrate skills and knowledge in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform.
TRUST is one of the core values of Salesforce and the foundation block that it is built upon. Parker Harris, Salesforce co-founder says, “Nothing is more important to our company than the privacy of our customers’ data”. Trust requires security and Salesforce has developed various features over time to live up to that commitment. One such security feature is called Transaction Security Policy.More
In one of our previous blog posts, we learnt how to generate pixel-perfect documents from Salesforce using Conga Composer. Now let’s go a step further. Let’s say that the documents that you are generating from Salesforce is a Contract and you need to get it signed by the customer.
Traditionally it will be done by printing the document & mailing it to your customer (with those colorful ‘Sign Here’ labels) where the customer will sign it and mail it back. And then you will probably scan it and store it your system. Elapsed time = 5 days (I am being toooo optimistic here). More
Update Child Records When There is a Change in Parent Record
Record-Triggered Flow in Salesforce is one of the many types of Flows that you can use to automate your business processes. You can trigger the Flow when:
- A record is created
- A record is updated
- A record is created or updated
- A record is deleted