Display Right Recommendations at the Right Time to Your Users in Salesforce
Einstein Next Best Action (NBA) is yet another cool feature introduced by Salesforce for business automation. And like other tools, this can also be configured using clicks and not code. As it’s name suggests, it enables you to display right recommendations and actions to your agents at right time. It can also be used in communities to display recommendations to your customers. You can integrate data from Salesforce and non-Salesforce sources to get better insights and recommendations. More
Coming in Winter ’20 release, now you will be able to promote an Object’s List View as a Tab in Salesforce App Navigation. One of the many nuggets from this release, now you can access your list views directly from an app’s navigation and save some clicks. For example a sales rep has a list view with high value opportunities which they need to access frequently. They can now access it directly from the Sales app navigation. 