In simple terms “Email Relay” means that any email that needs to go out from your Salesforce Org will be sent through your company’s email (SMTP) Server and not through Salesforce SMTP Servers.
There are different scenarios under which emails can be sent out from a Salesforce Org. For example
Every business, small or large, has a website nowadays. It can be a basic 5 page website or a comprehensive one including various details about business, products, careers etc. A company’s website is probably the first place anyone will go to, if they want to know more about the products or log a complaint.
To make it easier for the companies to integrate their website with CRM, Salesforce provides two cool features – web-to-lead & web-to-case. Let’s briefly learn what these are and what we can do with it.
If you are implementing Salesforce Knowledge, one of the things that you may want to do is to import knowledge articles rather than creating it one by one in Salesforce. Importing knowledge articles is different than importing records in a standard/custom object using a data loader tool and is a bit tricky. But don’t worry. Now, here is a step by step guide to walk you through the entire process and make it a breeze.
How do you connect to Salesforce from an external application, say, for example Java? If you Google for the information, you will quickly learn that Salesforce provides different methods and different APIs. But what you will probably not find is a step-by-step guide teaching you exactly how to do it. In this blog post, I have stitched together a complete step-by-step instructions with screenshots on how to download, install, configure and use Salesforce REST API to connect from a java program and execute some basic transactions (query, insert, update, delete records). In less than 45 minutes, you will have a fully functional java program that will connect to Salesforce and execute transactions in Salesforce.
Email-to-case feature in Salesforce enables you to convert the emails received at your support email address into cases. You can then inject these emails-turned-cases in your organization’s customer support queue and follow a systematic approach to track & resolve it.
Here is how the process works
