#1MinuteTip #SalesforceSummer25 Now you can augment Agentforce workflows with external data. When you create a prompt template, select an external object and then access that object’s fields just as you would with a custom or standard object.
A common use case is when you have order and fulfillment data stored in an external system and you want to create a Salesforce agent that looks up the status of an order.
This is incredibly useful for leveraging real-time external data in generative AI workflows without duplicating data into Salesforce.
(Agentforce Demystified – Your Journey to Mastery Starts Here)
Product Area: Agentforce
References & Useful URLs
- For Related Summer ’25 Release Note Article – Click Here
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