#SalesforceSummer24 – Add Threading Tokens To Emails Sent from Flows

#1MinuteTip #SalesforceSummer24 You can now add threading token in emails sent from Salesforce Flow. This can then be used in linking email replies to the correct record.

If the related record is a case, Email-to-Case processes email replies automatically. Salesforce now also supports threading for other types of objects. To process incoming emails containing tokens that aren’t cases, create an Apex Email Service and use the EmailMessages.getRecordIdFromEmail function to find the record that matches the token.

Product Area: Salesforce Flows

In the Send Email Action in Flow, choose to add the threading token to the email subject or body. And then, be sure to include a Related Record ID.

Include threading token in the send email action in Salesforce Flow

The threading token will be included in email body or subject as specified in the Flow

Threading token will be added to the email

References & Useful URLs

  • For Related Summer ’24 Release Note Article – Click Here

Want to Receive these Tips in your Inbox?

Finding it overwhelming to keep pace with Salesforce’s new release features? Try our “1 Day 1 Tip 1 Minute” emails, where you are going to get 1 tip every day that won’t take more than a minute to read. To find out more and subscribe please click here.

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top
Introducing All Access Pass