Macros can be a huge productivity booster for your end users and can provide a great user experience in using Salesforce. If you have used macros in Microsoft Excel, you already know what it is. Macros in Salesforce also works in the same manner. It helps users perform common, repetitive tasks in a single click. For example, with the click of a button, you can
- send an email to a lead or contact
- update the status of one or more records
- create a task for self and setup due date using relative dates
- create an event (meeting) with Lead or Contact
A chatbot is an application that simulates human conversation, either aloud or via text message. Instead of having a conversation with a person, like a sales rep or support agent, a customer can have a conversation with a computer.
With Salesforce Summer 19 scheduled to be released into Production over next couple of weeks, here are 6 ways in which you can familiarize yourself with the new features and functionalities introduced in Summer 19 
Advanced Administrator is the second credential in the role of Admin after the Administrator. It is intended for seasoned Salesforce Administrators who have in-depth knowledge of the platform and have mastered the skills to customize the application at a higher level. This exam tests your knowledge on advanced topics such as Event Monitoring, Salesforce Content, Data Archiving Tools, Change Management, Complex Charting, Dashboard Filters etc. You are also tested on advanced Service Cloud features such as Live Agent, Omni-Channel, Entitlement & Entitlement Processes. The exam includes scenario based questions where you would need to decide the appropriate Process Automation tool. Hence you need to know the capabilities of all declarative tools of Salesforce, plus an overview of Apex would be the icing on the cake. But don’t get overwhelmed by the scope of exam already because we have got your back!