Salesforce Spring ’20 Release is around the corner. By 14th February 2020, it will be released in production environment all around the globe. Here are 8 ways in which you can familiarize yourself with the new features and functionalities introduced in Salesforce Spring ’20 release.
(This guide was first published in January 2019. It was last updated in January 2020 based on the Salesforce Exam Guide as of Winter ’20 Release)
Looking for resources to help you clear the Sales Cloud Consultant Certification Exam? Here is a comprehensive study guide with links to resources to help you prepare for the exam. This study guide is based on the Exam Guide published by Salesforce (at URL https://trailhead.salesforce.com/credentials/salescloudconsultant ). The exam guide is divided into different topics and sections and to make things easier this guide has also been organized as per topics and sections and mentioned in the exam guide. More
(This guide was first published in January 2019. It has now been updated based on the Exam Guide as of Salesforce Winter ’20 Release)
Salesforce Certified Administrator is one of the basic exams that you need to pass in order to qualify for other Salesforce Certifications. This exam is usually the starting point for all aspirants looking to build a career in Salesforce. The content of the exam has been designed in a way that this is going to cover the basics and fundamentals of the Salesforce technology and platform. Take my word – there isn’t a better way to get started with learning Salesforce than preparing for and taking this exam. More
With Salesforce Knowledge, you can give your service agents, customers, partners and website visitors the ultimate support tool. Create and manage a knowledge base with your company information, and securely share it when and where it’s needed.
By default, all internal users with read permissions, can read knowledge articles. But in order to publish, archive, delete, and manage articles, you need additional permissions. Salesforce Knowledge is available in Essentials and the Unlimited Edition with Service Cloud and is available for an additonal cost in other editions
It is based on Knowledge-Centered Service (KCS) methodology. It is KCS v6 verified. Maintaining a Knowledge base is a continuous process. It involves stages such as Capture, Structure, Reuse and Improve.
There are a series of best practices that Salesforce recommends you to follow when working on the technology. Whether you are an admin or consultant doing the configuration or a developer writing code, these best practices help you build a solid foundation, improve quality, avoid making mistakes and become better in what you do.
But this is also true that most of the time these best practices are not being followed. This may be because people are ignorant, following requires extra effort and/or extra investment in tool/technology.
If you are a Salesforce developer, here is one such tool which is free and easy to use and will guide you to bake quality in your code as you are developing it. After learning how to do it, there will be no reason for you not to use it in your day to day work and become an awesome developer. 🙂 More