#1MinuteTip See how you can boost your agent’s productivity with Salesforce’s Generative AI features. The magic starts when the customer initiates a chat with the agent. Einstein Copilot is built directly into agent’s flow of work that:
- Summarizes customer’s issue with the product
- Generate personalized replies to send to the customer based on customer’s interaction
- Suggests upsell for the maintenance plan
- Take actions like placing order
- Generate case summary
- Create knowledge article
Generative AI is a game-changer for service! @salesforce gen AI featuxres boost agent productivity, save time, and build customer relationships, turning service into sales opportunities. @WileyGlobal sees 213% ROI! Explore AI-powered resolutions, seamless interactions, and… pic.twitter.com/NDZP6HgRGx
— Marc Benioff (@Benioff) July 27, 2024
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