Salesforce.com is not longer just a CRM company that it started with. Today with its innovative thinking & acquisitions it has added quite a number of different products to its arsenal. This post will give you a bird’s eve view of what all Salesforce has to offer (as of June 2012)
Radian 6: Social media monitoring and engagement – With Radian6, you can listen to what people on the public social Web are saying about your brand, company, competition, and industry. You can then measure and analyze conversations, and ultimately engage in real time, right in the channel where the conversation is taking place.
With more than 200 million tweets per day, 750 million Facebook users, and millions of blogs, videos, forums, and community sites, there’s an explosion of conversations online about brands, companies, and industries. How do you make sense of it all?
Sales Cloud: With Sales Cloud you can have & manage all your prospects, customers, deals information in one central place. A must for every business however small or big.
Data.com: Get contacts and company profiles from the leading data sources, right inside the Sales Cloud. Connect with key decision makers faster, easily plan territories, and increase sales and marketing productivity with up-to-date, accurate data.
Service Cloud: With Service Cloud you can take your customer service to the next level. Make your call center social. Empower your customers with self-service capabilities. Assist your customers in the social media channels where they live. Open and close cases in seconds. And transform your customer service network into a Social Enterprise
Desk.com: Desk.com, the social help desk by salesforce.com allows any small and growing business to start delivering exceptional customer service across social channels like Facebook and Twitter and traditional channels like phone, web, and email
Remedyforce: The leading ITIL-based help desk, now in the cloud. With Remedyforce you can provide faster IT help desk support at a much lower cost. It helps you streamline IT assistance and deliver it through a cloud-based, social platform. It provides ITIL functionality out of the box.
Rypple: Rypple is a web-based social performance management platform that helps companies improve performance through social goals, continuous feedback and meaningful recognition.
Force.com: Enterprise application development with traditional software has always been too complex, too slow, and too expensive. On Force.com you can build whatever application your business needs, without taking the headache of setting up the infrastructure like servers, operating system, software etc. It is the cloud platform for custom application development
Database.com: With Database.com you can host your database on cloud and build application in any tool to access it from any device.
Site.com: Design and publish websites, social pages, and mobile experiences in lightning speed with the first Web CMS in the cloud. It’s built for social, so you can easily add Twitter streams, Facebook likes, and more.
Heroku: The platform to build social and mobile apps on Ruby and Java. Get up and running in minutes, and deploy instantly with git. Focus 100% on your code, and never think about servers, instances, or VMs again.
[More Info – http://www.heroku.com/]
AppExchnage: The AppExchange is the online marketplace for Salesforce.com. It has about 1500 applications developed by partners on Force.com platform that you can browse, test drive and install that integrate with Salesforce CRM
[More Info – http://appexchange.salesforce.com/home]
Chatter: A secure, private social network for your business or in other words it is a private Facebook for companies, if you know what I mean.
Do.com: Easily create and share tasks, projects and notes with your team so you always know what needs to get done, no matter where you are.