Ashish Agarwal – Freelance Salesforce.com, Force.com & Oracle Application Express Professional

Salesforce.com is the enterprise cloud-computing company. It is known primarily for the following two things.

• The Sales Cloud and Service Cloud which are applications to support sales and customer service operations of your organization.
• Force.com, which is Salesforce’s cloud platform for building and running any kind of application that your business needs

Saleforce.com offers low cost, low risk & fast results. With over 72,500 successful customers you can trust the company and technology to the right partner for your business success.

I am a Salesforce.com certified Force.com Developer, Salesforce.com Certified Administrator, Salesforce.com Certified Advanced Administrator & Salesfoce.com Certified Consultant.

• Explain the overall concept & benefits of cloud computing to companies, businesses and professionals
• Explain the products and services offered by Salesforce.com
• Understand your requirements and analyse whether salesforce will be right solution to meet your needs
• Suggest the correct Salesforce.com product as per your requirement
• Give you complete understanding of the cost involved in using Salesforce
• Implement Salesforce.com solution (Sales Cloud, Service Cloud, AppExchange applications or custom application using Force.com) in your organization as per your requirements
• Support existing Salesforce.com implementation
• Provide training to IT professionals and end users on using Salesforce

• Subscribe to Salesforce and get started
• Setup users, roles & profiles to manage access
• Integrate with Microsoft Outllook, Lotus Notes, Google Apps, Microsoft Word & Excel
• Setup e-mail, create e-mail templates
• Setup & configure to access from mobile devices
• Monitoring logs & accesses
• Data migration from legacy systems (Import), & export data
• Define security controls
• Setup Workflows & Approvals
• Setup data validation rules
• Integrate with 3rd party applications
• Create custom reports and dashboards
• Modify page layouts,  create custom fields
• Define record types
• Configure Salesforce to access in multiple languages
• Setup multi-currency

• Setup & customize campaigns, leads, opportunities, accounts & contacts as per business requirements. Track each and every interaction with leads and customers
• Eliminate redundant tasks, automate approvals, and ensure adherence to your business processes.
• Capture leads directly from your website into Salesforce
• Find and merge duplicate records
• Integrate with Google AdWords
• Build, manage, and track email blasts as well as individual email communications.
• Automating lead routing and assignments
• Use Sales Cloud Genius to find related opportunities, experts and contents
• Use integrated content library to store all your presentations, sales collateral and other documents with popular consumer web features like tagging, search and popularity ranking. Avoid the need to search through mazes of folders and mountains of email.
• Customize reports and dashboards
• Understanding of Salesforce CRM forecasting to better estimate sales revenue and product demand

• Setup and customize the ‘Service’ module of Salesforce as per your business requirements
• Automatically create cases from incoming e-mails from customers
• Create pre-formatted customer templates to make your customer communications more professional, polished, and properly branded
• Create, customize workflows to automatically transfer, escalate, or close cases to keep service moving as quickly as possible
• Setup and customize portal for customers for self-service
• Chat with your customers when they are on your website
• Implement “Ideas” functionality of Salesforce to let customers post ideas, vote on the ideas and add comments
• Customize reports and dashboards to monitor service histories, SLAs, turnaround times to respond to customers
• Configure facebook and twitter with salesforce to interact with your customers and be right in the middle of all the conversations going around on your product and services
• Make your knowledge base answers accessible through Google, or any search engine, so customers get the trusted help they’re seeking.

AppExchange

• Finding out applications available on AppExchange to meet your business requirements
• Deploy these applications for test drive
• Buy or un-deploy applications based on test drive results

• Build custom applications as per your business requirements on Force.com platform
• Customize User Interface of your application using VisualForce
• Make custom applications available on mobile devices
• Define worksflows, approval processes to automate tasks
• Create reports and dasboards
• Setup security and sharing rules to control access to the information