Advanced Administrator is the second credential in the role of Admin after the Administrator. It is intended for seasoned Salesforce Administrators who have in-depth knowledge of the platform and have mastered the skills to customize the application at a higher level. This exam tests your knowledge on advanced topics such as Event Monitoring, Salesforce Content, Data Archiving Tools, Change Management, Complex Charting, Dashboard Filters etc. You are also tested on advanced Service Cloud features such as Live Agent, Omni-Channel, Entitlement & Entitlement Processes. The exam includes scenario based questions where you would need to decide the appropriate Process Automation tool. Hence you need to know the capabilities of all declarative tools of Salesforce, plus an overview of Apex would be the icing on the cake. But don’t get overwhelmed by the scope of exam already because we have got your back!
This study guide gives you a comprehensive list of resources for these advanced topics to help you prepare for the exam. It includes links to Trailhead modules (Including latest April 19 content release), help articles, implementation guides, videos, PDFs and Blogs. Rather than spending tons of time and effort in sifting through the information on the Internet, follow the resources listed in the guide and you should be more than prepared to take the exam.
The exam guide (available at URL https://trailhead.salesforce.com/credentials/advancedadministrator ) is divided into different topics and sections. To make things easier, this guide has also been organized in the same manner. It will help you prepare each topic step by step.
(Note: The following preview is through Slideshare, which does not allow the links to be clickable on the first 3 pages. You can either download the PDF copy of this guide or try out the links from 4th page onward)
Please do not forget to share your success, comments, and feedback. If you find other links that are useful and have not been mentioned in this guide, mention it below and we’ll update the same. If you think something wasn’t useful, mention that too and we’ll reconsider. Finally, once you get the certification, do let us know so that we can celebrate with you.