All Salesforce admins probably know that to activate certain features in their Salesforce org, they need to contact Salesforce.com customer support. However not many know that they can also use this same channel to request for increase in some of the limits and other functionalities. The following mind map serves as a quick reference to what all can be requested from Salesforce support (click on the image to zoom-in)

Features that can be enabled by Salesforce supportPlease do note that Salesforce comes up with three product releases in a year. The features, functionalities and limits listed here may change with those releases. For example, in the past admins needed to request to enable “Translation Workbench” or “Encrypted Fields”, but now these features are enabled by default.

References:

  • http://www.cloudjedi.com/blog/salesforce/salesforce-activatable-features-via-customer-support/
  • http://www.advologix.com/web/2011/12/salesforce-undocumented-features/#sthash.Ei2Ws2Wh.dpuf

If you come across any other feature or limits that can be enabled / increased by Salesforce support, please do mention in the comments below so that I can include it in this blog post.